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Rental Forms & Resources

We have compiled all the most commonly requested forms and documents that renters will need access to throughout their tenancy into one convenient place. There are also helpful links and recommendations to make settling into your new home as easy as possible.

Consumer Affairs Guides for Renters

Repairs and Maintenance

If you have an urgent or after hours maintenance query, please visit our After Hours Maintenance Guide online.

Pets in residential properties

Vacating your rental property

Urgent After Hours Repairs

Should you require assistance with an urgent repair after business hours,  please contact your property manager directly on their mobile number.

You will be required to leave a detailed voicemail outlining the urgent repair, along with your best contact details. All voicemails are checked regularly. 

Please Note: Only items deemed as URGENT under the Legislation will be responded to After Hours. Non-urgent matters will be responded to during standard business hours.

Please ensure you download Ailo from App Store or Google Play to notify your property manager of any maintenance issues that may arise, the will ensure everything is documented correctly and will allow prompt follow up and action.

If you are unsure what is classed as an urgent repair please  click on the following links for more information. 

List of urgent repairs

The difference between urgent and non-urgent repairs